Terms & Conditions
Shipping Information:
First Class - US$7.95 For Any Size Order
Tracking and Delivery Confirmation Service is included for all destinations in the USA. A Signature is Not required. (See below for Canadian First Class / Priority Mail). United States Postal Service (USPS) Delivery to the United States (includes APO, FPO) only. Orders ship by USPS First Class Mail. The average transit time for standard USPS shipping is three to five business days within the United States. For time-critical orders, please choose USPS Express Mail. Add shipping lead-time (see below) to estimate total delivery time. Shipping and Handling charges are "flat rate" for any size order. Customers will be charged when products ship. There are no additional shipping charges for backordered items shipped separately. All USPS shipments have a tracking number.
Priority Mail - US$13.95 For Any Size Order
Tracking and Delivery Confirmation Service is included for all destinations in the USA. A Signature is Not required. (See below for Canadian First Class / Priority Mail). United States Postal Service (USPS) Delivery to the United States (includes APO, FPO) only. Orders ship by USPS Priority Mail. The average transit time for standard USPS shipping is 2 to 4 business days within the United States. For more time-critical orders, please choose USPS Express Mail. Add shipping lead-time (see below) to estimate total delivery time. Shipping and Handling charges are "flat rate" for any size order. Customers will be charged when products ship. There are no additional shipping charges for backordered items shipped separately. All USPS shipments have a tracking number.
United Parcel Service (UPS) Ground - US$14.95 For Any Size Order
UPS Ground delivers to the continental United States only. UPS cannot deliver to PO Boxes. Transit time for UPS is typically 5-7 business days. UPS Deliveries are made Monday through Friday except for Federal holidays. For time-critical orders, please choose USPS Express Mail. Add shipping lead-time (see below) to estimate total delivery time. Shipping and Handling charges are "flat rate" for any size order. Orders shipping via UPS ship complete, so if any portion of the order is out of stock, the order is not shipped until all items are available. Customers will be charged when products ship. All UPS shipments have a UPS tracking number.
Express Mail - US$23.95 For Any Size Order
United States Postal Service (USPS) Express Delivery to most destinations in the United States (one to three days). Add shipping lead-time (see below) to estimate total delivery time. Deliveries are made Monday through Saturday. A customer signature is not required unless specifically requested. Shipping and Handling charges are "flat rate" for any size order. Customers will be charged when products ship. There are no additional shipping charges for backordered items shipped separately. Any shipments after the initial Express Mail shipment will ship via USPS First Class Mail or Priority Mail. If you need more specific information about estimated delivery windows, email us anytime at or call M-F 9-4 EST at 1.800.822.3953. All USPS shipments have a tracking number.
Canadian First Class / Priority Mail - US$14.95 (Packages over 4 lb Ship via Priority Mail) - Uninsured
Shipment for Orders of $200 or Less. Larger orders must be shipped via Canadian Express Mail. A Signature is Not required. Transit time for shipments to Canada has historically been roughly five to ten working days. Since Covid 19 began shipments have been significantly slower. Please allow for longer delivery times until further notice. For time-critical orders, please choose USPS Express Mail. Add shipping lead-time (see below) to estimate total delivery time. Shipping and Handling charges are "flat rate" for any size order. Customers will be charged when products ship. Customers are solely responsible for customs duties and import taxes incurred. JustStrings.com cannot obtain information about customs or import taxes. We encourage customers to check with their local authorities before placing an order. Refunds are not available for lost Canadian First Class/Priority mail shipments or for orders not picked up due to outstanding customs, import taxes, or related issues. All USPS shipments have a tracking number.
Canadian Express Mail - US$38.95 for smaller orders. Larger orders will involve additional shipping charges.
Customers will be contacted by email in the event that additional shipping charges may apply.
USPS Express Delivery to most destinations in Canada. Transit time for Express shipments to Canada has historically been roughly three to five working days. Since Covid 19 began, Express shipments have been significantly slower. Please allow for longer Express delivery times until further notice.Add shipping lead-time (see below) to estimate total delivery time. Deliveries are made Monday through Saturday. A customer signature is not required unless specifically requested otherwise. Customers will be charged when products ship. If you need more specific information about estimated delivery windows, email us anytime at or call M-F 9-4 EST at 1.800.822.3953.
Customers are solely responsible for customs duties and import taxes incurred. JustStrings.com cannot obtain information about customs or import taxes. We encourage customers to check with their local authorities before placing an order. Refunds are not available for lost Canadian First Class/Priority mail shipments or for orders not picked up due to outstanding customs, import taxes, or related issues. All USPS shipments have a tracking number.
International First-Class Mail - US$25.00 Uninsured shipment for Orders of $200 or Less. Larger orders must be shipped International Express Mail.
A tracking number is provided with all International shipments. A customer signature is required. All International shipments will be made complete with no backorders. Some countries outside of the United States may charge customs duties or import taxes. Customers are solely responsible for any customs duties or import taxes incurred. JustStrings.com cannot obtain information about customs duties or import taxes. We encourage customers to check with their local authorities before placing an order. Refunds are not available for lost International First Class/Priority mail shipments or for orders not picked up due to outstanding customs, import taxes, or related issues. All USPS shipments have a tracking number.
International Express Mail - US$60.00 for smaller orders. Larger orders will involve additional shipping charges.
Customers will be contacted by email in the event that additional shipping charges may apply. United States Postal Service International Express Mail Delivery to locations outside the United States and Canada. A tracking number is provided with all International shipments. A customer signature is required. All International shipments will be made complete with no backorders. Some countries outside of the United States may charge customs duties or import taxes. Customers are solely responsible for any customs duties or import taxes incurred. JustStrings.com cannot obtain information about customs duties or import taxes. We encourage customers to check with their local authorities before placing an order. Refunds are not available for lost International First Class/Priority mail shipments or for orders not picked up due to outstanding customs, import taxes, or related issues. All USPS shipments have a tracking number.
In-Store Pickup - No Charge For Any Size Order
Order online and pickup next business day at our Milford, New Hampshire location. Customers will be notified by email when their order is ready. Pickups can be made M-F EST 9 AM-4 PM.
Shipping Lead Time
- Most Items - Within one working days
- Rare Items - Usually within ten working days
Returns and Warranty Policy - A full refund is available (less Shipping & Handling) for unopened merchandise in a resalable condition if it is returned within 45 (forty-five) days of the original invoice date. Merchandise may not be returned more than 45 days after the original invoice. Opened or used merchandise cannot be returned. All warranty claims are handled directly by the product manufacturer. No Return Authorization is necessary to return eligible items - please simply package the returned item(s) with the original invoice (or a copy) and include a note in the return parcel letting us know the reason for the return. We will credit the Credit Card or PayPal Account used for the original when we have received and processed the return.
Everyone at JustStrings.com hopes our solid return policy and outstanding customer service ensure you'll be 100% satisfied with your order. We strive to treat all our customers consistently and equitably. We want you to be confident that you're always getting the best deal and that no one gets preferential treatment through individual negotiation. We maintain a strict time limit for returns to provide an equal footing for all customers. Over the last 25 years, we've found that customers appreciate our efforts to ensure fresh, quality products, shipped quickly and accurately.
Payment Methods - We accept the following forms of payment: PayPal, Visa, MasterCard, Discover, American Express, Google Pay, or Email Gift Certificate. To use a gift certificate, add items you want to buy to your shopping cart, then simply enter your gift certificate code in the appropriate box at checkout. If the amount of the gift certificate covers the cost of your order, you don't need to enter your credit card information. However, if the gift certificate amount doesn't cover your entire order, you will be required to pay the remaining balance.
Prices and Policies - Subject to change without notice.