Shipping Info & Return Policy
Ground Advantage - US$7.95 For Any Size Order - Tracking and Delivery Confirmation Service is included for all destinations in the USA. A Signature is Not required. (See below for Canadian First Class / Priority Mail). United States Postal Service (USPS) Delivery to the United States (includes APO, FPO) only. Orders ship by USPS Ground Advantage Mail. The average transit time for standard USPS shipping is three to six business days within the United States. For time-critical orders, please choose USPS Express Mail. Add shipping lead-time (see below) to estimate total delivery time. Shipping and Handling charges are "flat rate" for any size order. Customers will be charged when products ship. There are no additional shipping charges for backordered items shipped separately. All USPS shipments have a tracking number.
Priority Mail - US$13.95 For Any Size Order - Tracking and Delivery Confirmation Service is included for all destinations in the USA. A Signature is Not required. (See below for Canadian First Class / Priority Mail). United States Postal Service (USPS) Delivery to the United States (includes APO, FPO) only. Orders ship by USPS Priority Mail. The average transit time for standard USPS shipping is 2 to 4 business days within the United States. For more time-critical orders, please choose USPS Express Mail. Add shipping lead-time (see below) to estimate total delivery time. Shipping and Handling charges are "flat rate" for any size order. Customers will be charged when products ship. There are no additional shipping charges for backordered items shipped separately. All USPS shipments have a tracking number.
United Parcel Service (UPS) Ground - US$16.95 For Any Size
Order - UPS Ground delivers to the continental United States only. UPS cannot deliver to PO Boxes. Transit time for UPS is typically 5-7
business days. UPS Deliveries are made
Monday through Friday except for Federal holidays. For time-critical orders, please choose USPS
Express Mail. Add shipping lead-time
(see below) to estimate total delivery time.
Shipping and Handling charges are "flat rate" for any size
order. Orders shipping via UPS ship
complete, so if any portion of the order is out of stock, the order is not
shipped until all items are available. Customers
will be charged when products ship. All
UPS shipments have a UPS tracking number.
Express Mail - US$23.95 For Any Size Order - United States Postal
Service (USPS) Express - Delivery to most destinations in the United
States (one to three days). Add shipping
lead-time (see below) to estimate total delivery time. Deliveries are made Monday through
Saturday. A customer signature is not
required unless specifically requested. Shipping and Handling charges are "flat
rate" for any size order. Customers
will be charged when products ship. There
are no additional shipping charges for backordered items shipped separately. Any shipments after the initial Express Mail
shipment will ship via USPS First Class Mail or Priority Mail. If you need more specific information about
estimated delivery windows, email us anytime at or call M-F 9-4 EST at
1.800.822.3953. All USPS shipments have a tracking
number.
Canadian First Class / Priority Mail - US$12.95 (Packages over 4 lbs.
Ship via Priority Mail) - Uninsured - shipment for Orders of $200 or less. Larger orders must be shipped via Canadian
Express Mail. A Signature is Not
required. Transit time for
shipments to Canada has historically been roughly five to ten working
days. For time-critical orders, please choose USPS Express Mail. Add shipping lead-time (see below)
to estimate total delivery time. Shipping
and Handling charges are "flat rate" for any size order. Customers will be charged when products ship. Customers are solely responsible for customs
duties and import taxes incurred. JustStrings.com
cannot obtain information about customs or import taxes. We encourage customers to check with their
local authorities before placing an order.
Refunds are not available for lost Canadian First Class/Priority
mail shipments or for orders not picked up due to outstanding customs, import
taxes, or related issues. All
USPS shipments have a tracking
number.
Canadian Express Mail - US$38.95 for smaller orders. Larger orders will involve additional
shipping charges. Customers will be contacted by email if
additional shipping charges may apply. USPS
Express Delivery to most destinations in Canada. Transit time for Express shipments to Canada
has historically been roughly three to five working days. Add shipping lead-time (see below) to
estimate total delivery time. Deliveries
are made Monday through Saturday. A
customer signature is not required unless specifically requested otherwise. Customers will be charged when products ship. If you need more specific information about
estimated delivery windows, email us anytime at or call M-F 9-4 EST at
1.800.822.3953. Customers are solely responsible for customs duties and import
taxes incurred. JustStrings.com cannot
obtain information about customs or import taxes. We encourage customers to check with their
local authorities before placing an order.
Refunds are not available for lost Canadian First Class/Priority
mail shipments or for orders not picked up due to outstanding customs, import
taxes, or related issues. All
USPS shipments have a tracking
number.
International First-Class Mail - US$25.00 Uninsured shipment for Orders
of $200 or less. Larger orders must be
shipped International Express Mail.
A tracking number is provided with all International shipments. A customer signature is required. All International shipments will be made
complete with no backorders. Some
countries outside of the United States may charge customs duties or import
taxes. Customers are solely responsible
for any customs duties or import taxes incurred. JustStrings.com cannot obtain information
about customs duties or import taxes. We
encourage customers to check with their local authorities before placing an
order. Refunds are not available
for lost International First Class/Priority mail shipments or for orders not
picked up due to outstanding customs, import taxes, or related issues. All USPS shipments have a tracking
number.
International Express Mail - US$60.00 for smaller orders. Larger orders will involve additional
shipping charges.
Customers will be contacted by email if additional shipping charges may apply. United States Postal Service International
Express Mail Delivery to locations outside the United States and Canada. A tracking number is provided with all
International shipments. A customer
signature is required. All International
shipments will be made complete with no backorders. Some countries outside of the United States
may charge customs duties or import taxes.
Customers are solely responsible for any customs duties or import taxes
incurred. JustStrings.com cannot obtain
information about customs duties or import taxes. We encourage customers to check with their
local authorities before placing an order.
Refunds are not available for lost International First
Class/Priority mail shipments or for orders not picked up due to outstanding
customs, import taxes, or related issues. All USPS shipments have a tracking
number.
In-Store Pickup - No Charge for Any Size Order
Order online and pickup next business day at our Milford, New
Hampshire location. Customers will be
notified by email when their order is ready.
Pickups can be made M-F EST 9 AM-4 PM.
Shipping Lead Time
Most items will ship within one working day.
If you need more specific information about Shipping Lead
Time, email us anytime at or call M-F 9-4 EST at 1.800.822.3953.
Prices and Policies
- Subject to change without notice.
Return Policy
Items purchased from
JustStrings.com may be returned in their original condition (sealed packs must
remain sealed) for full credit applied to the payment method used for purchase
within 45 days of the initial purchase. Simply mail the items back to the
address below (re-taped original envelope/box is fine) and include a note in
the return parcel letting us know the reason for the return. We will credit the Credit Card or PayPal
Account used for the original when we have received and processed the return.
JustStrings.com, Inc.
20 Mont Vernon Street
Milford, NH 03055, USA
Phone: 1.800.822.3953
E-Mail: csrv@juststrings.com
Regular Business Hours
Monday - Friday 9:00 AM - 4:00 PM Eastern Time
Saturday, Sunday & Federal Holidays Closed