800.822.3953
Share |
My AccountView Cart
Specials Mailing List
Strings
Accessories

Return Policy

Returns and Warranty Policy - Not happy with your order? No problem! A full refund is available (less Shipping & Handling) for unopened merchandise in resalable condition that is returned within thirty days of the original invoice. Merchandise is not eligible for return after a period of thirty days from the original invoice. Opened or used merchandise cannot be returned. All warranty claims are handled directly by the manufacturers of the products.

To return eligible items, please package the item(s) to be returned along with the original invoice and a note to let us know the reason for the return. We will credit the account used for purchase upon receipt.

A generous return policy coupled with outstanding customer service ensures that you will be completely satisfied with your order. We believe in treating all of our customers in a consistent and equitable manner. You can be confident that you're always getting the best deal available and that no one is getting preferential treatment through individual negotiation. This is one of the reasons that we maintain a strict time limit for returns. We've found that customers appreciate policies that ensure fresh products and top quality.

Quick Links
What Sets Us Apart
Help and Advice